Contact Us

This is the page to use if you want to reach the editorial team behind Best Crypto Casinos — to correct something we've published, flag a bonus term that has changed, tell us a withdrawal took far longer than a site advertises, or suggest a crypto casino we haven't covered. Messages sent through the contact form on aftonfieldfarm.com go to the editorial desk, and the fastest replies are the ones that arrive with details attached.

One thing to be clear about before you write: we are a comparison and review site, not a casino. We don't hold accounts, take deposits, process withdrawals, issue bonuses, or have any ability to unlock a restricted account. If your issue is with a specific operator, the section below on account and payout problems explains what we can realistically do and where to go first.

What to contact us about

Roughly in order of how often these land in our inbox, and how much use we can be:

• Factual corrections. Crypto casino terms move quickly. If a welcome bonus percentage, cashback rate, wagering multiplier, coin list or state restriction on one of our pages no longer matches what the operator shows, tell us — with a screenshot or the exact page you saw it on if possible. Corrections get priority over everything else.
• Payout and processing reports. Advertised withdrawal speeds and real ones aren't always the same thing. If a site quotes minutes and you waited days, that's useful signal. Include the coin, the network, roughly the amount, and whether identity verification was requested mid-withdrawal.
• Bonus terms that don't match the marketing. Playthrough requirements, max bet caps while wagering, excluded games, expiry windows. If the small print contradicts the headline, we want the small print.
• Site suggestions. New or lesser-known crypto casinos we should look at. Tell us why it's worth a look — coin support, rakeback structure, provably fair originals, whatever caught your attention.
• Editorial and press. Questions about our method, our independence, or how we rank sites. Our About Us page covers most of this already.
• Advertising and partnerships. We do run affiliate relationships, and we'll answer commercial enquiries — but see the disclosure below for what those relationships can and cannot buy.

How our commercial relationships work

We should say this plainly on a contact page, because it's the question that prompts a fair number of messages. Best Crypto Casinos earns commission when a reader clicks through to a crypto casino and signs up. That's how the site pays for itself.

What that money does not do is decide rank order or editorial ratings. Operators can't buy a position, can't buy a higher score, and can't have a drawback removed from a write-up. If you email us asking for a rating to be raised, the answer is no — but if you email us with evidence that a rating is wrong on the facts, we'll look at it and change it if you're right. Those are different requests and we treat them differently.

What to include so we can actually help

1. The casino name, exactly as it appears on the site.
2. The page on aftonfieldfarm.com you're referring to, if it's a correction.
3. Dates. Crypto casino terms change without notice, so "in August" is far more useful than "recently".
4. The coin and network involved for anything payment-related — BTC on Bitcoin mainnet behaves nothing like USDT on a cheaper chain, and confirmation times and network fees differ accordingly.
5. Screenshots of terms or on-screen messages, if you have them. Redact anything personal first.
6. Your state, if the issue is about access or restrictions — offshore operators self-restrict different states, so this matters.

Please don't send us wallet seed phrases, private keys, passwords, 2FA backup codes, or full identity documents. We never need them, and nobody legitimate will ask you for a seed phrase. Anyone who does is trying to take your funds.

If you have an account or payout problem at a casino

Start with the operator. Every site we cover runs its own support channel — usually live chat, sometimes email, and response quality varies a great deal between operators. Open a ticket, keep the reference number, and keep the transcript.

Where that fails, the next step depends on the licence. Most crypto casinos serving US players are licensed offshore — Curaçao and Anjouan are the two you'll see most often, with Malta Gaming Authority licensing at a smaller number of operators. Those regulators have complaint routes, but they are not a US consumer protection body and the practical remedies available to a US player are limited. There is no US regulator overseeing these sites. Once a withdrawal has left an operator's system on-chain, it is irreversible; there's no chargeback in crypto.

We'll log what you tell us and it feeds into our reviews. We can't recover funds, reverse a transaction, or compel an operator to do anything. Being honest about that is more useful to you than implying otherwise.

The three sites we're asked about most

Rather than repeat our full reviews here, here's the short version of the operators that generate the most contact-form traffic — what they lead with, and where readers most often run into friction.

BetPanda — our top-ranked site, and the cashback questions that follow

BetPanda sits at the top of our table with a 10.0 editorial rating, largely on the strength of a simple, ongoing 10% weekly cashback rather than a front-loaded deposit match. Most of the mail we get about it is people checking how the cashback is calculated and whether it carries playthrough — so, as with any promotion, read the operator's own terms for the qualifying period, the minimum cashback threshold, any wagering attached, and the expiry window before you rely on a figure. The limitation worth naming: a recurring cashback deal is worth less upfront than a large welcome package, so if you're depositing once and want maximum headline value, this isn't the structure that delivers it. Cashback also only returns a slice of losses. It is not a way to break even.

CoinPoker Casino — poker-first, and the source of most crossover queries

CoinPoker Casino rates 9.9 with us and advertises a 150% welcome bonus up to $2,000. It's on our list because the poker side genuinely differentiates it — readers coming from states with no legal online poker ask about it more than any other adjacent product. The bonus is subject to the operator's own wagering or clearing requirements, minimum deposit and time limit, all of which you should confirm on their terms page before depositing, because a percentage-plus-cap headline tells you nothing about how hard it is to release. Limitation: a 150% match up to $2,000 needs a substantial deposit to reach the cap, and bonuses that clear through poker rake behave differently from casino playthrough — if you don't intend to play poker, the value on offer here is narrower than the headline suggests.

Cryptorino — BTC-denominated bonus, and the volatility question

Cryptorino also rates 9.9, pairing a 100% match up to 1 BTC with 10% weekly cashback. It earns its place by covering both patterns at once: a large first-deposit match plus ongoing returns. The point we make to everyone who asks about it is that a bonus denominated in BTC rather than dollars carries price exposure — the dollar value of a 1 BTC ceiling, and of anything you hold in BTC while wagering, moves with the market in both directions. Wagering requirements, max bet limits while a bonus is active, and expiry all apply and sit in the operator's terms. Limitation: a 1 BTC cap is theoretical for the vast majority of players, since reaching it requires a deposit most people won't make, and stablecoin players wanting dollar-stable play will find the headline less relevant.

Where the rest of our ranked list sits

For orientation, here's the headline structure of the other operators in our table. Every figure below is the operator's own advertised offer, and each one carries wagering or playthrough conditions, minimum deposits, time limits and eligibility rules set by the operator — check those terms before you deposit, because the headline number is never the whole deal.

Casino	Advertised offer	Editorial rating
Punkz	20,000 USDT welcome bonus + 15% cashback	9.8
Hyperlucky	20% daily cashback up to $10,000 + 100 free spins	9.8
Winna	Up to 60% rakeback and 25% instant cashback	9.8
Thrill	Up to 70% rakeback + 10% cashback	9.7
BC Game	Four match bonuses up to $4,000 + 400 free spins	9.6
Wild.io	Up to 350% welcome package across first 3 deposits + 200 free spins	9.6
Vave	Up to 550 USDT bonus + up to €75 free bet + 5% cashback	9.6

Ratings on this page are our editorial assessments. They are not customer review scores, and we don't publish user testimonials.

Questions about money, coins and fees

A steady share of contact messages are really mechanics questions rather than complaints, so the general answers:

• What it costs to take part. There's no charge to use Best Crypto Casinos. At a casino, your cost is your deposit plus network fees. Most operators don't charge a deposit fee, but the blockchain does — BTC and ETH gas fees can be meaningful on a small deposit, while LTC, DOGE and stablecoins on cheaper networks usually cost less to move. Some operators apply their own withdrawal fee or a minimum withdrawal amount; that's in their terms, not ours.
• How you pay and get paid. On-chain deposits and withdrawals from a self-custody wallet or an exchange wallet, typically in BTC, ETH, LTC, USDT, USDC and DOGE, with altcoin support varying by operator. Deposits credit after the network confirmations the site requires; withdrawals depend on the operator's internal review plus confirmation time. "Instant" in marketing usually means the operator's processing step, not the chain.
• Stablecoins and volatility. USDT and USDC let you hold value in dollar terms while you play, which removes the price swing but not the risk of losing the money. Playing in BTC or ETH means your balance moves with the market whether you win or lose.
• Withdrawal limits. Daily, weekly and per-transaction caps are common, and VIP tier often raises them. Check the cap before you build a balance you can't move in one go.

Questions about games and the wider offering

We cover the full range these operators run: slots from third-party studios such as Pragmatic Play, NetEnt and others; live dealer rooms including blackjack, roulette and baccarat, often powered by Evolution; RNG table games; and the crypto-native originals — crash, dice, plinko and in-house titles, some of which publish provably fair verification so you can check a result's seed yourself. Third-party slots rely on RNG certification and audits rather than on-chain verification; the two fairness models are not the same thing, and it's worth knowing which one a game you're playing uses.

Most of these operators also run product lines beside the casino. Sportsbooks are the common one — Vave and BC Game are the sort of operator where sports betting sits alongside the casino on the same balance, and Winna and Thrill's rakeback structures point at the same crossover. CoinPoker Casino's poker room is the clearest adjacent product on our list. Bonuses and rakeback rarely apply identically across casino, sportsbook and poker, so a cashback rate on one doesn't tell you the rate on another. If you're asking us which product a specific promotion covers, name the product in your message.

Eligibility, state laws and the honest legal position

Because a lot of contact messages start with "am I allowed to", here's the straight answer. There is no federal legalization of online casino gaming in the US. The crypto casinos we cover are offshore operators licensed in jurisdictions such as Curaçao or Anjouan — or, for some, Malta — and not by any US regulator. For most US players this is a legal grey area, not a settled question, and it is not the same as being regulated for your protection.

Legal, state-regulated online casino gaming exists in only a handful of states, including New Jersey, Pennsylvania, Michigan, West Virginia, Connecticut, Delaware and Rhode Island, and those licensed operators don't run on crypto. Separately, offshore sites self-restrict different states, and the excluded list varies by operator. You need to check your own state's laws and the operator's own terms — we can't tell you what's lawful where you live, and anyone who gives you a flat yes or no on a contact page is overstating what they know.

On age: these are adults-only sites. The minimum is 18 or 21 depending on the operator and applicable state rules, and each site states its own — confirm it on the operator's terms before registering. We don't answer eligibility questions from anyone under the applicable minimum.

Identity verification varies. Some sites advertise minimal or no KYC at signup but reserve the right to request documents later, particularly at larger withdrawals or where anti-money-laundering or sanctions rules apply. We won't help anyone work around verification, geoblocks or a site's terms — including VPN use where the operator prohibits it, which commonly voids bonuses and can put a balance at risk. And to be direct: reduced verification is a privacy feature, not a way to avoid reporting income. US players are generally liable for tax on gambling winnings and on crypto gains. That's general information, not advice — talk to a qualified tax professional about your own situation.

Playing safely, and where to get help

Gambling costs money and most sessions lose. No bonus, rakeback tier, cashback rate or provably fair algorithm changes that, and nothing on this site should be read as suggesting gambling is a way to make money or fix a financial problem. Only stake what you can lose without it mattering, and never deposit to recover a previous loss.

If gambling is causing you or someone close to you harm, the National Problem Gambling Helpline is available on 1-800-GAMBLER. Worth knowing: offshore crypto casinos may not offer the deposit limits, cool-off periods, self-exclusion tools or dispute protections that state-regulated US operators are required to provide. Our responsible gambling guidance goes into the tools that are usually available and how to use them, and our terms and conditions set out how this site operates.

Response times and what happens next

We read everything. We don't reply to everything — sales pitches and generic link requests usually go unanswered, and we can't offer individual legal, tax or financial advice. Corrections, payout reports and specific factual challenges get answered, and corrections get made on the page with the fact-check date updated. Our last full review pass on the pages linked from here was Sep 23, 2026.

If you're not sure whether your question is one for us or one for the operator, send it anyway and we'll tell you which. There's no wrong way to ask, and there's no pressure from us to sign up to anything — take the time you want to read the terms first.